Customer Support
We're here to help you get the most out of SNS Premium
Welcome to SNS Premium's Customer Support. We're dedicated to providing you with the best possible experience. Whether you're just getting started or need help with a specific issue, our support team is here to assist you.
1. Getting Started
Creating an Account
• Visit SNS Premium and click Sign Up
• Enter your details (Name, Email, Password)
• Verify your email address
• Log in and start enjoying content
Subscription Plans
• Daily Subscription – Access content for 24 hours
• Monthly Subscription – Unlimited access for a month
• Yearly Subscription - Unlimited access for a year
• Log in to your account to subscribe
• Navigate to the Subscription page
• Select your preferred plan and proceed with payment
2. Content Access
Video Content
• Navigate to the Videos section
• Select a video and click Play
• Adjust quality settings as needed
• Use playback controls for navigation
Audio Content
• Go to the Audio section
• Choose an audio file and click Play
• Use playback controls for navigation
• Download for offline listening
Books
• Access the Books section
• Select a book and start reading online
• Use bookmark feature for saving progress
• Adjust text size and theme
3. Account Management
Subscription Management
• View current plan details
• Upgrade or downgrade subscription
• Cancel subscription anytime
• View billing history
• Update payment methods
Account Security
• Use strong password
• Enable two-factor authentication
• Never share login credentials
• Regular password updates
• Monitor account activity
4. Troubleshooting
Common Issues
• Check internet connection
• Clear browser cache
• Update app to latest version
• Check subscription status
• Verify device compatibility
Payment Issues
• Verify payment method
• Check subscription status
• Contact support for assistance
• Review billing history
• Update payment information
Need More Help?
Our support team is available 24/7 to assist you with any questions or concerns. Contact us through any of the following channels: